01 CUSTOM BUILD ACKNOWLEDGMENT & CANCELLATION POLICY

All saunas from Harbor are custom built by hand to client specifications. Due to the bespoke nature of the product, all payments made are non-refundable.

If the client chooses to cancel their build at any point during the production process, Harbor will halt production and the client will not be obligated to make any remaining installment payments. However, any funds paid prior to cancellation will be retained by Harbor and will not be refunded under any circumstances.

02 SITE PREPARATION REQUIREMENTS

Prior to delivery or installation, the client must ensure that their site is properly prepared in accordance with Harbor’s Site Preparation & Installation Guide, as well as any additional requirements determined during the planning phase of the project. This may include—but is not limited to—the installation of an outdoor shower, the coordination of a crane due to limited site access, or any unique structural accommodations.

The following must be in place prior to delivery:

• A level, stable, and accessible foundation
• Professionally installed electrical connections
• Professionally installed water connections (if including an outdoor shower)

Failure to meet these requirements may result in additional costs, rescheduling fees, or a cancellation of the installation appointment. Harbor is not responsible for any costs or damages resulting from unprepared or inaccessible sites.

03 SCOPE OF WORK, DELIVERY & INSTALLATION

Harbor’s responsibility is limited to the fabrication, and delivery and installation of the sauna under our standard installation definition. Standard installation assumes that the site is accessible via normal equipment and labor methods. 

If, during the consultation and project intake phase, Harbor determines that the site does not fall under standard installation (e.g., access requires a crane), the following terms apply:

• Harbor will assist in sourcing a qualified third-party crane service.
• Once the sauna is transferred to the crane service at the point of delivery/site access, Harbor is not liable for any damages that may occur in transport or placement. Responsibility for the sauna passes to the crane operator and their insurer.
• Harbor is not responsible for incidental or superficial impacts to landscaping, lawn areas, gravel, mulch, soft-ground pathways, or similar non-structural site features that may occur as a result of necessary access, equipment staging, or delivery activities. Harbor remains responsible for any damage caused by its negligence or failure to exercise reasonable care.

Harbor Saunas will deliver and assist in installing the sauna via crane at a mutually agreeable date and time for the client, as determined during the building process.

04 DESIGN CHANGES DURING PRODUCTION

Harbor Saunas operates on a first come, first served production queue. Once a proposal is signed and drawings are approved, your project is placed into our fabrication schedule and materials are ordered in preparation for the build. Production typically begins several weeks after signing, providing an important window for any design changes.

Design changes are most easily accommodated during this pre-production period. Harbor strongly encourages all requested adjustments to be submitted prior to the project entering fabrication so they can be evaluated and incorporated without disrupting materials, sequencing, or schedule.Because each sauna is custom built to the approved drawings, changes requested after fabrication has begun are strongly discouraged.

While Harbor will review modification requests in good faith, design changes during active production cannot be guaranteed and remain subject to feasibility, structural limitations, heater performance requirements, and material availability. Any approved post-production changes may result in:

• Additional design and engineering fees
• Material restocking or replacement costs
• Delays and a revised delivery timeline
• Production rework or structural constraints that limit implementation

Harbor reserves the right to decline design modifications once fabrication is underway, particularly where changes would impact safety, performance, or the integrity of the build. To protect schedule and quality, clients are expected to finalize design decisions during the pre-production window. Any approved changes after release to production will require written authorization and a formal change order outlining scope, associated costs, and timeline adjustments.

05 USE OF SAUNA & ASSUMPTION OF RISK

By purchasing and using a Harbor sauna, the client acknowledges and agrees to the following:

• Saunas generate high heat and may not be suitable for all individuals.
• Clients and users should consult a qualified medical professional before use, particularly if pregnant, elderly, or managing preexisting health conditions.
• Children must be supervised at all times.
• The client assumes all risks associated with the use of the sauna.

The client acknowledges the inherent risks associated with sauna use. Harbor shall not be liable for any injury, health-related event, or death arising from the client’s or any user’s failure to follow Harbor’s written instructions, warnings, or recommended usage practices.

Harbor does not disclaim liability for injuries, health-related events, or damages caused by:
(a) a manufacturing defect,
(b) an installation error performed by Harbor or its authorized subcontractors, or
(c) any other act or omission constituting negligence by Harbor.

06 ONGOING CARE, SUPPORT & SHARED RESPONSIBILITY

Harbor Saunas views each project as the beginning of a long-term relationship. Our goal is to deliver saunas that perform reliably for years while setting clear, thoughtful expectations around ownership, care, and ongoing support.

Sauna heaters are mechanical and electrical devices. Like any such system, they are not maintenance-free and are not expected to operate indefinitely without periodic service, adjustment, or eventual component replacement. These needs are a normal and expected part of long-term sauna ownership

Harbor takes full responsibility for addressing any defect, failure, or installation issue related to the heater supplied with your sauna. While Harbor does not manufacture the heaters themselves, we work closely with our heater partners and will advocate on your behalf as needed to reach resolution.

In most cases, the fastest and most effective path to resolution is remote support. Clients should expect to work collaboratively with Harbor through guided troubleshooting steps, diagnostics, and routine checks. This approach minimizes downtime, avoids unnecessary site visits, and allows most issues to be resolved efficiently.

Successful long-term ownership relies on proper use, routine care, and a shared commitment to problem-solving. Clients are expected to follow provided operating guidelines and to participate in reasonable troubleshooting efforts when needed. Delays in participation or in following recommended steps may extend resolution timelines, but are not indicative of a defect or installation failure.

This mutual approach helps ensure the best outcome for heater performance, longevity, and the overall Harbor experience.

07 INDEMNIFICATION
The client agrees to indemnify and hold harmless Harbor from any third-party claims arising out of:

(a) the client’s improper or unsafe use of the sauna, meaning use that is inconsistent with Harbor’s written instructions, warnings, or safety guidelines;
(b) the client’s modification, alteration, or repair of the sauna without Harbor’s authorization; or
(c) injuries or property damage occurring on the client’s property that are not caused by Harbor’s negligence, installation error, or breach of this Agreement.

This indemnification applies solely to third-party claims and does not apply to disputes between Harbor and the client.

08 LIMITED WARRANTY

Harbor may provide a limited warranty covering specific structural or material elements of the sauna. This warranty does not cover:

• Misuse or failure to properly maintain the sauna
• Natural wear and patina of exterior materials including cosmetic changes such as weathering, surface checking, or UV exposure
• Issues caused on installation by a crane or additional third-party service
• Changes made to the sauna by the client

Harbor 5-Year Warranty: Our saunas come standard with a complete 5-year warranty on manufacturing defects from the date of installation. Damage due to misuse, neglect, or natural weathering and patina is not covered. 

If you have any concerns about your sauna, you can reach out to our team directly at info@harborsaunas.com. We will help assess if your claim is covered under our warranty policy. Regardless of coverage, our team will work to discuss a solution.

HUUM Warranty: The HUUM heaters we use include a 1-year warranty on manufacturing defects provided by Harbor. After this 1-year window has passed, any claims will need to be fulfilled by HUUM.

For privately used saunas, HUUM provides a 3-year warranty on electric heaters, wood fired heaters, and control units, and a 1-year warranty on spare parts.

For commercially used saunas, HUUM provides a 1-year warranty on electric heaters, wood fired heaters, control units, and spare parts.

Any HUUM warranty claims can be sent to support@huum.eu.

09 PAYMENT TERMS & NON-PAYMENT

Payments are due according to the agreed-upon schedule, typically divided into three phases:

1. Initial deposit to begin fabrication
2. Mid-production installment, meaning the point at which fabrication has reached approximately fifty percent (50%) completion, as reasonably determined by Harbor
3. Final balance,  due upon delivery of the sauna to the client’s site, or within seven (7) days following delivery
   
   All payments are non-refundable, including deposits, due to the custom nature of the work. 

Failure to pay on schedule may result in work stoppage or delays and/or Termination of contract at Harbor’s discretion

10 FORCE MAJEURE

If a force majeure event delays or prevents Harbor’s performance, Harbor’s obligations shall be suspended only for the duration of the event. Harbor shall resume performance as soon as reasonably practicable once the event has concluded.

11 LIMITATION OF LIABILITY

Neither party shall be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits or loss of use, arising out of this Agreement or the services provided, except to the extent caused by a party’s gross negligence or willful misconduct. Each party’s total liability for direct damages shall not exceed the total amount paid by the client under this Agreement.

12 DISPUTE RESOLUTION

Should a dispute arise, both parties agree to pursue good-faith mediation in the Commonwealth of Pennsylvania before initiating legal proceedings. If unresolved, any legal action must be pursued under Pennsylvania jurisdiction.

13 GOVERNING LAW

These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania, regardless of the client’s location.

14 ENTIRE AGREEMENT

This document, along with any proposal or signed project agreement, constitutes the full agreement between Harbor and the client. No oral statements or other representations shall be binding unless agreed upon in writing and signed by both parties.