Here's How It Works
At the heart of our approach at Harbor Saunas is simplicity—aiming to provide a more straightforward experience for purchasing a luxury outdoor sauna. Buying an outdoor sauna can feel time consuming and out of reach: filling out forms just to access pricing or availability, scheduling consultations, or discovering lead times may be months or even years.
While the custom sauna build process has its place, we believed there could be a more efficient way to bring a premium sauna experience directly to you, without the need for unnecessary steps or consultations. Explore our simple, three-step approach below.
The Harbor Way
01
PLACING AN ORDER
It All Starts Here
Discovery
Browse the Harbor website to learn more about our products and what goes into them, knowing you can buy at any time. No consultations or forms to fill out, we're ready when you are.
Purchase
Choose between an installment plan or pay all at once. Our online buying process is easy to navigate, seamless, and secure.
Order Confirmation
Upon clicking purchase and receiving an order confirmation, your production process has already begun. Our team will immediately provide resources to help you prepare for your sauna.
02
DELIVERY AND PREPARATION
Helping You Prepare For Your Sauna
Shipping Coordination
Around halfway through the build process, our team will reach out directly to you to provide a 3-5 day estimated shipping window. About two weeks from your sauna being completed, you will receive a delivery date.
Site Preparation
Prior to receiving your sauna, you will need to prepare your site. Our team will provide you all the resources necessary for you to get ready for delivery.
Shipping Confirmation
You will be notified once your sauna has left our facility and is en route for delivery.
03
INSTALLATION
Delivered With Ease
Delivery
You will receive a notification when your sauna has left our facility and is en route. One of our drivers will provide updates prior to arrival and arrival on site for the delivery of your sauna.
Installation
Using your prepared site, our team will unload and place your sauna exactly where you want it.
Sign Off
Once your sauna is placed on site, our team will hand off necessary materials for you to get started and have you sign off on your purchase.
Frequently Asked Questions
At this time, we are unable to provide customizations to your sauna in an effort to keep production streamlined and lead times down. However, we are working to bring customizations to you in the near future.
Production is initiated as soon as you place your order through our website. With our current production lead time of 8-10 weeks, you can expect to receive your sauna within an 8-12 week window. Upon build completion, your sauna will be prepared for delivery. Shipping within 500 miles of our manufacturing facility generally can be completed within one day, while further distances will require additional days. This will vary based on proximity to our manufacturing facility, and our team will provide you with a delivery day so you can prepare.
All Harbor saunas come standard with a complete 5-year warranty from the date of installation.
The HUUM heaters we use include a 1-year warranty provided by Harbor. After this 1-year window has passed, any claims will need to be fulfilled by HUUM, who provides a 5-year warranty with their products.
Any warranty claims can be directed to warranty@harborsaunas.com.
Lighthouse Sauna
Drawing inspiration from the boathouses and wharf buildings dotting the rugged coastline of the Northeast, the Lighthouse seamlessly combines classic coastal build quality and design with the timeless practice of sauna.
All saunas from Harbor are built, shipped, and installed within 8-12 weeks.
Still Have Questions?
Browse our FAQ portal for a comprehensive list of questions and resources to support you in your sauna purchase journey.
If you still can't find what you're looking for, drop us a line - our team will be happy to help answer any questions you couldn't find the answers to.