Our Process
Commitment to Approachability
At the heart of our approach at Harbor Saunas is simplicity - our commitment to providing a straightforward experience that feels approachable at every step along the way. Buying an outdoor sauna can feel complicated, time consuming, and out of reach between inquiry forms, sales calls, or lengthy lead times.
While pre-fab sauna kits and the custom build process have their place, we believed there could be a more efficient way to provide a high-end sauna design and purchase experience directly through our website, without the need for unnecessary steps. We've developed a streamlined, straightforward purchase experience that allows you to go at your own pace with resources to support you along the way.
And, if at any point in the process a consultation is a better fit for your needs and project scope, our team would be more than happy to set up a call.
Explore our three-step process below - an approach that serves as a commitment to making it easier than ever to get an outdoor sauna that will last you for the decades to come.
The Harbor Way
01
PLACING YOUR ORDER
It All Starts Here
Discovery
Browse the Harbor website to learn more about our products and how our process works. Using our customization integration, design your sauna to best fit your site, intended usage, and budget. We're ready to begin production on your sauna as soon as you are ready to submit your order.
If you need help at any point in the process, feel free to schedule a consultation or email us at info@harborsaunas.com.
Order Submission
When you're ready to submit your order, head to final checkout. Here you will be able to calculate shipping and view the total cost of your build. Choose to pay in full or over the course of your build using an installment plan.
After submitting your order, you will receive an order confirmation email with information to help prepare for your sauna installation over the weeks to come.
Payment
Shortly after your order is received, a member from our team will reach out directly to provide your secure Stripe ACH payment link. Based on your selection at checkout, you will either pay in full or the first payment of the installment plan.
Submit your payment whenever you are ready. Production is initiated as soon as your payment is received.
02
DELIVERY AND PREPARATION
Helping You Prepare
Shipping Coordination
Around halfway through the build process, our team will provide an estimated 3-5 day shipping window. About two weeks from your sauna being completed, you will receive a specific delivery date.
Site Preparation
Prior to the day of delivery, you will need to prepare your site. Our team will provide you all the resources necessary to complete this step and answer any questions along the way.
Shipping Confirmation
You will be notified once your sauna has left our facility and is preparing for delivery.
03
INSTALLATION
Delivered With Ease
Delivery
You will be notified when your sauna has left our facility and is on its way to your property. Our team will provide updates prior to arrival on site for the delivery of your sauna.
Installation
Using your prepared site, our team will unload and place your sauna. Once placed, our team will install the sauna stones into your heater. Your sauna will be ready for use upon final wiring by your electrician.
Sign Off
Our team will hand off necessary materials for you to get started and have you sign off on your purchase.
Built, Shipped, and Installed in as Little as 6 Weeks
Leveraging decades of expertise building ADUs and modern outdoor structures, we've developed an efficient, streamlined build process that reduces lead times significantly.
High-end and custom outdoor saunas carry lengthy lead times, and may involve securing reservations months or even years ahead. At Harbor, we bring this level of build quality to a sauna that can arrive to your property fully assembled in just a few weeks.
Frequently Asked Questions
Yes, we offer a select number of thoughtfully designed customization options to our sauna models.
Explore the customization integration, found directly on our product pages. Think carefully about where you want your sauna to be placed, existing structures on the property, and the surrounding environment. Our Site Prep Guide may be a helpful resource as you plan your build.
Note: at this time, only our Lighthouse Sauna is available for customization through our website.
Please schedule a consultation with our team to discuss additional customizations or custom sauna projects.
After completing your order through our website, our team will provide you with an ACH payment link. Production is initiated as soon as you submit your ACH payment to Harbor. You are welcome to complete the payment whenever you are ready, but failure to complete this step in a timely manner may result in delays with your sauna build.
Lead times vary slightly based on order volume and the material selections in your sauna. Generally, we recommend allowing for anywhere from 8-12 weeks for your build to be completed, but it is possible that it can be completed in as a little as 6 weeks.
Shipping within 625 miles of our manufacturing facility generally can be completed within one day, while further distances will require additional days. This will vary based on proximity to our manufacturing facility. During the build process, our team will communicate with you directly to provide all necessary shipping details so you can prepare accordingly.
All Harbor saunas come standard with a complete 5-year warranty from the date of installation.
The HUUM heaters we use include a 1-year warranty provided by Harbor. After this 1-year window has passed, any claims will need to be fulfilled by HUUM, who provides a 5-year warranty with their products.
Any warranty claims can be directed to warranty@harborsaunas.com.
Shop Saunas
Reflecting on the landscapes and enduring structures throughout the Northeast and Scandinavia alike, we set out to design saunas that echo the same thought and intention that went into those builds over the centuries.
Browse our portfolio of thoughtfully design saunas available for purchase today.
Still Have Questions?
Browse our FAQ portal for a comprehensive list of questions and resources to support you in your sauna purchase journey.
If you still can't find what you're looking for, schedule a consultation or drop us a line - our team will be happy to help answer any questions you couldn't find the answers to.