Schedule A Consultation
Tell Us About Your Project
At Harbor Saunas, we've designed an approachable process that allows you to purchase our saunas at your own pace, while providing a number of resources to support you along the way. While consultations are not a required step in our process, we understand they may be necessary for some projects. Our team is available at any point to provide more information and answer any questions you may have as you are getting started.
If your site may require a precarious installation, you have additional questions about our products or our process, or simply prefer to talk to a member of our team before making your purchase, a consultation may be the right fit for you.
Schedule a consultation with our team by filling out the form below. Provide details about your project, any additional questions, or resources you may need. Our team will be in touch shortly to schedule a call at a time that works best for you.
Frequently Asked Questions
01
Does Harbor build their saunas in the USA?
All Harbor saunas are proudly built in the USA. Our materials are intentionally sourced both locally and regionally from different manufacturers that meet our quality standards.
02
Where is Harbor able to ship?
Our team is able to ship our saunas seamlessly to anywhere in the lower 48 states, with variable shipping times based according to distance from our manufacturing facility. At this time, we are unable to fulfill orders to Alaska, Hawaii, or Canada.
03
How does delivery work?
After you place your order through our website, our team will reach out directly to you to schedule a date for delivery based on your location. Prior to shipment, you will be provided with a tracking number and instructions for what to expect on delivery day. We will deliver your sauna fully assembled to your prepared site.
04
How do I prepare my site for delivery?
There are several options to choose from to prepare your site prior to delivery. We recommend preparing a level pad of either stone or concrete in the area you want your sauna to be placed upon delivery. The size of the site will vary based upon the footprint of the model you purchase. Depending on proximity to the closest power source, installing a power line may also be required.
We recommend consulting with a local contractor or 3rd-party site prep service to ensure this is done correctly prior to delivery.
If you wish for your sauna to be place in a difficult or precarious location, a more involved site prep and service involving cranes and additional team members may be necessary. Please let our team know if feel your delivery site may fall outside the normal installation scope and we will coordinate with you prior to delivery.
At this time, our team is unable to perform site preparations ourselves. Please consult our Site Prep Guide for more details on site requirements for your sauna.
05
What is Harbor’s cancellation and return policy?
All payments made to Harbor Saunas are non-refundable, as our production process is initiated immediately upon payment.
We are unable to offer returns on our saunas.
06
What is Harbor’s warranty policy?
All Harbor saunas come standard with a complete 5-year warranty on manufacturing defects from the date of installation.
The HUUM heaters we use include a 1-year warranty provided by Harbor. After this 1-year window has passed, any claims will need to be fulfilled by HUUM, who provides a 5-year warranty with their products.
Any warranty claims can be directed to warranty@harborsaunas.com.
07
How do I clean and maintain my sauna?
We designed our saunas to age in the outdoors and harsh environments without any necessary cleaning and maintenance. If the event that you wish to provide supplemental or periodic treatment to the exterior of your sauna, please consult our Maintenance Guide.
If you wish to clean the interior benches or floor of your sauna after personal or guest use, you can easily clean your sauna by wiping down with either a damp cloth or sponge with a mild soap, avoiding any products containing strong or harsh chemicals. You may wish to do a more thorough cleaning once a year.
For Airbnb or Short Term Rental hosts, read our Short Term Rental Guidebook for tips on integrating your sauna from Harbor into your cleaning and guest usage workflow.
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